How It Works
1. Online or On‑Spot Intake
Customers submit online, or staff completes the full intake in person with uploads, picture-to-PDF scans, VIN, mileage, keys, lender info, and signatures.
2. Staff Review
Staff verifies the file and approves drop-off or completes walk-in receiving.
3. Vehicle Received
Vehicle is inspected, photographed, entered into storage, and payout is approved.
4. E‑Sign + Certified Notice
Required customer forms can be signed electronically. A lender mailout package is prepared and tracking/signature confirmation are stored.
5. Storage & Billing
Storage days are calculated automatically and invoices are generated for lender/release processing.
6. Authorized Release
Vehicle is released only to an approved party with pickup receipt, or moved into state-specific processing where allowed.
